Recent Comments

    Rob Chesnut is a former federal prosecutor, an author, General Counsel of Airbnb, and one of the most influential voices in business ethics in the USA. His recent book, Intentional Integrity: How Smart Companies Can Lead An Ethical Revolution, is a manual for cultivating integrous cultures in six steps. He joins Marcel Schwantes to discuss the importance of integrity in business, and how a lack of it leads to one’s own detriment.

    Listen on Apple Podcasts | Stitcher | Spotify | Google Podcasts

    Show Notes

    • Rob’s purpose is to help companies be a force of good in the world. He believes that companies can play a part in solving many of the world’s existing issues. [4:19]
    • Leaders are the thermostats for integrity within their companies: by their words and actions, leaders create the environment in which everyone operates. [7:12]
    • Data shows that organizations that are perceived to act with integrity are outperforming their competitors. Consumers favor business with companies whose values align with theirs, Rob points out. [11:22]
    • Marcel asks Rob how leaders can demonstrate integrity when laying people off. Rob responds that leaders must be the first ones to make the sacrifice of a salary deduction. Also, they should exemplify humility, servanthood and compassion in helping former employees transition. [17:21]
    • Intentional integrity involves talking openly about uncomfortable subjects, being clear about what expectations are and removing ambiguity. Rob explains why every company should live by a code of ethics: it reflects your company’s values. He and Marcel discuss the six Cs of intentional integrity. [23:44]
    • “If you make a mistake as a company,” Rob says, “you can’t bury it, ignore it, or pretend it didn’t happen. You need to have the self-awareness to acknowledge that you made a mistake and talk openly about where you failed. Once you’ve done that you can set a new path forward to how you’re going to get back on track, but it needs to be done in a clean way. You can’t just change your behavior suddenly and hope people notice; you need to have that conversation.” [36:00]
    • Rob offers advice to leaders who want to start having the difficult conversations. “Recognize that integrity is not an optional subject anymore. You’ve got to get over your discomfort as a leader and recognize that silence and ambiguity are the enemies of integrity. This is part of the leadership that your employees and the world need from you.” [41:18]

    The Book


    Don’t Forget to Subscribe!

    Are you loving this episode? Be sure to subscribe so you don’t miss any future episodes.

    Apple Podcast | Stitcher | Spotify | Google Podcast

    Now Accepting Podcast Sponsors

    As we challenge current management thinking and practices and build skills around human leadership and human-centered work cultures, we would be delighted to accept your sponsorship for future episodes. If interested, contact Marcel.

    About Marcel Schwantes

    Marcel Schwantes is the founder and chief human officer of Leadership from the Core, a global leadership training and executive coaching boutique aimed at developing great leaders and great cultures through Servant Leadership.

    Popular Episodes

    Join over 350,000 subscribers and get Marcel’s latest thought-leadership and podcast updates